Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Lets see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Queen Elizabeth II Hospital
Howlands
Welwyn Garden City
Hertfordshire
AL7 4HQ
Tel: 01438 314333
Open 24 hours
Lister Hospital
Coreys Mill Lane
Stevenage
Hertfordshire
SG1 4AB
Tel: 01438 314333
Open 24 hours
Cheshunt Community Hospital
King Arthur Court
Cheshunt, Waltham Cross
Hertfordshire EN 8XN
Tel: 01992 622157
8.00am – 8.00pm

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for Chronic Disease Management, HRT, Contraception Advice, Smear Tests, Children’s Immunisations, Ear Syringing, Dressings/Wound care, ECGs, Spirometry, Cautery and Travel Advice.

Contact a Nurse

Book an appointment on the phone 01992 676454

Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone01992 676454

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form at least 6 weeks before your departure date.

We are a Yellow Fever Clinic. For full details on our travel services including prices please see our Travel Services and Fees page.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Lets see what we can do…

Carers

Young Carers in Hertfordshire

The main focus of the service is to work with children, young people and their families to help them find support locally to reduce the amount of caring young carers have to do.

Twitter: @ycherts

Website: ycih.org

Carers in Hertfordshire

Carers in Hertfordshire staff and volunteers work with and for carers, 1-1 and in groups.

We provide information, problem solving and support. We also arrange a variety of ways for carers to have a voice and influence service improvements.

You can self-refer to this service by completing our referral form, alternatively you can use the contact information below.

Telephone: 01992 586969

Twitter: @carersinherts

Website: www.carersinherts.org.uk

Email: contact@carersinherts.org.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Child Health

MOGO Listings

Local activities and events for young people.

Website: www.mogolistings.org

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from: www.nhs.uk

Community Groups

Herts Help

Telephone: 0300 123 4044

Website: www.hertshelp.net

Email: info@hertshelp.net

East Herts Community Transport

East Herts Community Transport is a project of the CVS for Broxbourne and East Herts, aiming to facilitate community transport in the district. This includes a Community Car Scheme, run by the CVS as well as initiatives and options of other providers: door-to-door services, car schemes, minibuses for hire as well as other services that make life easier if you are struggling to get out and about.

Telephone: 0300 123 1677

Twitter: @EastHertsCT

Website: drivenbythecommunity.org.uk

Email: communitycar@cvsbeh.org.uk

MOGO Listings

Local activities and events for young people.

Website: www.mogolistings.org

Meetups in Hertford

Meetup brings people together in thousands of cities to do more of what they want to do in life.

Website: www.meetup.com

Waterford Womens Institute

We have fun, enjoying outings, coffee mornings and eating out as well as our monthly meetings.

Visitors and new members are welcomed.

Telephone: 01920 426569

Website: directory.hertfordshire.gov.uk

Family Lives

Family Lives work closely with local communities through their services for families, and a local network of volunteers. Find out what they’re doing near you and how you can get involved.

Telephone: 01163 666087

Website: www.familylives.org.uk

Watton-at-Stone Sports Facilities

Most of the sports activities are centred on the village Sports Field (often referred to as the Meadow) which is located just off the High Street, opposite the Bull public house.

Website: www.watton-pc.org.uk

Activities held at Benington Village Hall

3 Walkern Road, Benington SG2 7LN

More details can be found in the Benington parish magazine.

Mondays Art Club: 10am – 2pm
Chair Exercises: 2:30pm – 4pm
Tuesdays Tuesday Club for over 60’s: 2pm – 4pm on alternate weeks
Whist Club: 2pm – 4pm on alternate weeks
Badminton: 7:30am – 9:30am
Wednesday Yoga/Pilates: 10am – 11am
Thursday Coffee morning: 9am – 11:30am
Friday Badminton: 10am – 12pm

Jenny Cobb: 01438 869348

Depression, Anxiety & Stress

Hertfordshire MIND

Hertfordshire Mind Network is an independent charitable provider of mental health services. We work across Hertfordshire, offering support to anyone in the county who is over the age of 18 and facing a mental health problem, or caring for those who are.

Telephone: 0203 727 3600

Twitter: @HertsMind

Website: www.hertsmindnetwork.org

Email: info@hertfordshiremind.org

Change, Grow, Live (CGL)

We provide help and support to adults, children, young people and families. Our services cover a wide variety of areas including health and wellbeing, substance use, mental health, criminal justice, domestic abuse and homelessness.

Facebook: changegrowlive

Twitter: @changegrowlive

Website: www.changegrowlive.org

Hertfordshire Partnership Wellbeing Service

The Wellbeing Service offers free and confidential talking therapy and practical support for Hertfordshire residents experiencing a wide range of mental health problems such as: worry, low mood, insomnia and stress.

We also provide support for carers, people who are struggling with the reality of living with long term physical health conditions or who are experiencing low mood and anxiety during or after pregnancy.

Facebook: HPFTWellbeing

Twitter: @HPFT_Wellbeing

Website: www.hpft.nhs.uk

More services for young people

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Drugs and Alcohol

Spectrum - Hertford Drug & Alcohol Services

Spectrum – Hertford is a free and confidential drug and alcohol service for adults. Our Hertford service is also open to people living in Waltham Cross, Ware, Cheshunt and Bishops Stortford.

We will help you to make and sustain the changes you need to make to reduce and, ultimately, stop your drug and/or alcohol use. We aim to empower you to identify and realise your goals throughout your recovery journey, in order to live a healthier, safer life.

Telephone: 01992 500161

Website: www.changegrowlive.org

Email: herts@cgl.org.uk

Change, Grow, Live (CGL)

We provide help and support to adults, children, young people and families. Our services cover a wide variety of areas including health and wellbeing, substance use, mental health, criminal justice, domestic abuse and homelessness.

Facebook: changegrowlive

Twitter: @changegrowlive

Website: www.changegrowlive.org

A-DASH (Adolescent Drug & Alcohol service Hertforshire)

The Adolescent Drug and Alcohol Service (ADASH) team provides confidential advice, support and specialist assessment and treatment to young people who have drug and alcohol problems.

The service is open to young people under the age of 18, who have a Hertfordshire GP or live in or attend school in Hertfordshire.

Telephone: 01992 531917

Website: www.talktofrank.com

Email: a-dash@hpft.nhs.uk

More tools and apps

The Living Room Hertfordshire

Our treatment centres in Stevenage and St Albans provides free intensive structured, abstinence-based, day treatment for adults with substance addictions: alcohol and illicit and non-illicit drugs and behavioural addictions such as: eating disorders, obsessive-compulsive disorder, self-harm, gambling, shopping/spending, relationships, love and sex); free crèche childcare (Stevenage based); and free therapy and support for family and friends. in addition we have a variety of outreach projects in areas of need.

Telephone: 01438 355649

Facebook: LivingRoomHerts

Twitter: @livingroomherts

Website: livingroomherts.org

Email: enquiries@thelivingroom.me.uk

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Domestic Abuse

Hertfordshire Domestic Abuse Helpline

Herts Domestic Abuse Helpline is a confidential, free, support and signposting service for anyone affected by domestic abuse.

Telephone: 08 088 088 088 (calling this line will not show up on your phone bill)

Website: www.hertsdomesticabusehelpline.org

Safer Places

Safer Places is an independent charity which provides a comprehensive range of services to adults and children affected by domestic and sexual abuse who live in west Essex, mid Essex, east Hertfordshire and Southend.

Telephone: 03301 025811

Twitter: @saferplacesuk

Website: www.saferplaces.co.uk

Email: info@saferplaces.co.uk

Elderly Care

Herts Help

Telephone: 0300 123 4044

Website: www.hertshelp.net

Email: info@hertshelp.net

Hertswise - the dementia support service

The Hertswise dementia service is there to support people with dementia, low-level memory loss or mild cognitive impairment as well as their friends, family and carers.

The service is provided by Age UK Hertfordshire, the Hertfordshire Independent Living Service, Herts Mind Network, Carers in Herts and other community and voluntary groups.

Telephone: 0300 123 4044 

Website: www.ageuk.org.uk/hertfordshire

Hertfordshire Adult Social Services

There are a number of Social services available to adults across Hertfordshire, for more information and who to contact please visit the Hertfordshire County Council Website.

Transport for Older People and Disabled People

There are a number of options for transportation within Hertfordshire, for more information and access to services please visit the Hertfordshire County Council website.

Red Cross - Mobility aids

The British Red Cross mobility aids service provide short-term loans of wheelchairs and toilet aids in Bedfordshire, Hertfordshire and Essex.

Telephone: 01992 585974

Website: www.redcross.org.uk

East Herts Community Transport

East Herts Community Transport is a project of the CVS for Broxbourne and East Herts, aiming to facilitate community transport in the district. This includes a Community Car Scheme, run by the CVS as well as initiatives and options of other providers: door-to-door services, car schemes, minibuses for hire as well as other services that make life easier if you are struggling to get out and about.

Telephone: 0300 123 1677

Twitter: @EastHertsCT

Website: drivenbythecommunity.org.uk

Email: communitycar@cvsbeh.org.uk

Hearing Advisory Service

Hanscombe House surgery provides a Hearing Advisory Service, this is run by an outside organisation. John runs the clinic the last Tuesday of every month. No appointment needed, he is here from 2.00pm and will see each patient that arrives in turn.

Address: Hanscombe House Surgery
52A St Andrew Street
Hertford
Hertfordshire
SG14 1JA

Telephone: 01992 582025

Email: surgery.hanscombehouse@nhs.net

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 169 2081

Website: www.ageuk.org.uk

End of Life / Palliative Care

Isabel Hospice

Isabel Hospice provides free palliative care and support for patients and their families living with cancer and other life-limiting illnesses such as MND, end stage renal conditions, end stage heart conditions, respiratory conditions or other neurological conditions, throughout eastern Hertfordshire.

Telephone: 01707 382575

Facebook: isabelhospice

Twitter: @isabelhospice

Website: www.isabelhospice.org.uk

Lister Hospital End-of-Life Care Services

The Lister Hospital Palliative and end-of-life care services work solely with patients who have life-limiting illnesses and offer; advice, information to patients and families including financial matters, emotional and psychological support, referrals to community services and bereavement support. For full details please visit the website link below.

Telephone: 01438 284035

Website: www.enherts-tr.nhs.uk

Maternity

East and North Hertfordshire Maternity Unit

The Lister’s Diamond Jubilee Maternity Unit opened in October 2011 and sees over 5,500 babies born every year. Our aim is to assist you to have a safe pregnancy and a healthy happy baby.

Website: www.enherts-tr.nhs.uk

Referral Form: www.enherts-tr.nhs.uk/ReferralForm

Postnatal Depression - Wellbeing Service

We provide support for carers, people who are struggling with the reality of living with long term physical health conditions or who are experiencing low mood and anxiety during or after pregnancy.

For Urgent Support Telephone: 0300 777 0707

Facebook: HPFTWellbeing

Twitter: @HPFT_Wellbeing

Website: www.hpft.nhs.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Sexual Health

Sexual Health Hertfordshire

All our services are free and confidential to everyone regardless of age or gender. We have clinics across Hertfordshire.

Telephone: 0300 008 5522

Website: www.sexualhealthhertfordshire.clch.nhs.uk

Health For Teens: Sexual Health

Health for Teens introduces a new and different way for young people aged 11-19 to learn about their health.

Website: www.healthforteens.co.uk

Sexual Health Help Line

The Family Planning Association Sexual health help line can give you confidential information and advice.

Telephone: 0845 122 8690

Family Planning Association

They are a sexual health charity. They give straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 0300 123 7123

Website: www.fpa.org.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Stop Smoking

Castlegate Surgery Smoking Cessation Service

Our Healthcare Assistant, Lisa Hill, runs our smoking cessation service. Lisa works Mondays, Wednesdays and one Saturday a month to help patients quit smoking.

To make an appointment please contact reception.

Smokefree Hertfordshire

The Hertfordshire Stop Smoking Service offers free professional specialist advice and support to smokers. This increases your chance of stopping smoking by up to four times.

Telephone: 0800 389 3998 or 01442 453071

Text: SMOKEFREE to 80818

Website: www.enhertsccg.nhs.uk

Email: stopsmokingservice@hertscc.gcsx.gov.uk

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Weight Management

Hertfordshire Health Walks

Our countywide initiative of free, led walks aims to encourage people of all ages and abilities to get outdoors, get more active and reap the benefits.

Website: www.hertfordshire.gov.uk

NHS Weight Loss Guide

Our new 12 week weight loss guide combines advice on healthier eating and physical activity.

You get a brilliant information pack for each week of the plan, which is full of advice and tips, plus a brilliant stick-it-on-the-fridge planner to help you track your weekly progress.

Website: www.nhs.uk/livewell

More tools and apps

Be Smart Food - Mobile App

Simply scan the barcode of your food and drink to find out what’s inside.

You’ll also get loads of simple hints and tips to help you make healthier choices, plus food detective activities for the kids and fun mini-mission ideas for the whole family.

Download from: play.google.com

Download from: itunes.apple.com

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?