Emergencies

Who to contact in the event of an emergency

 

LIFE THREATENING PROBLEM

 

LISTER HOSPITAL

ACCIDENT & EMERGENCY

AND

EYE CASUALTY

 PRINCESS ALEXANDRA HOSPITAL

 ACCIDENT & EMERGENCY

AND

EYE CASUALTY

Address: Coreys Mill Lane

Stevenage

Herts

SG1 4AB

Tel: 01438 314333

Eye Casualty opening hours:-

 

Monday - Friday 7.00am-7.00pm

(Closing lunchtime 12.30-1.30pm)

 

 

 

Address: Hamstel Road

Harlow

Essex

CM20 1QX

Tel: 01279 444455

Eye Casualty opening hours:-

 

Monday 9.00am-12.00 noon

1.30pm-4.00pm

Tuesday 9.00am-12.00 noon

Wednesday 9.00am-12.00 noon

1.30pm-4.00pm

Thursday 9.00am-12.00 noon

Friday 9.00am-12.00 noon

 

 

URGENT PROBLEM

 

 

DIAL 111

(CALLS ARE FREE)

 

QE11 HOSPITAL

URGENT CARE CENTRE

 

 When to use this service?

When the problem is not a 999 emergency but you need medical help FAST:-

  • you think you need to go to A&E but are unsure

  • you don't know who to call or you don't have a GP to call

  • you need health information or reassurance about what to do next

What will happen?

A fully trained adviser will ask you some questions to assess your symptoms. They will then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, a walk-in centre, a community nurse, an emergency dentist or a chemist.

Alternatively, they may transfer you directly to either an experienced nurse or a paramedic for telephone advice or they may book you an appointment with an out-of-hours GP at one of the local hospitals.

If the adviser thinks you need an ambulance, they will immediately arrange for one to be sent to you.

 

Address: Howlands

Welwyn Garden City

Herts

AL7 4HQ

Tel: 01707 328111

Open: 24 hours a day, 7 days a week

 

Treat:

Muscle & joint injuries i.e. strains, sprains

sudden back or neck pain, tendonitis and

soft tissue injuries,

Suspected fractures and broken bones,

Bites, stings, cuts, bruises and grazes,

Burns and scalds,

Foreign bodies stuck in ears or noses,

Minor eye injuries, Minor head injuries

Minor illnesses which would normally be treated by a GP, but which can’t wait until your GP practice is next open

 

NON-URGENT PROBLEM

 

MINOR INJURY

 

CHESHUNT COMMUNITY HOSP

(WALK-IN MINOR INJURY SERVICE)

 

 

Address: King Arthur Court

Cheshunt

EN8 8XN

 

Tel: 01992 622157

 

Open: 8am-8pm including weekends & bank hols

 

Treat: Cuts, sprains, grazes, bites, stings, minor

fractures and other urgent but non-life

threatening injuries

 

Does NOT treat: Minor illness or children under 1 year

 

(X-ray Dept opening hours may vary so we advise patients to call hospital first)

 

 

OUT OF HOURS

Tel: 111

Outside of surgery opening times our answering machine will tell you the number to contact.

After 6:30pm weekdays, all weekends and bank holidays, calls are taken by the Herts Out-Of-Hours Service (HOOHS)

This is only for emergencies that cannot wait until the surgery reopens. It runs an appointment system and is not a walk-in service. It is staffed by a co-operative of local GP's and operates from a base at QEII Hospital. You will be asked to attend the bases at Hertford County Hospital or QEII, unless telephone advice is sufficient. Priority is given to urgent problem

 

USEFUL TELEPHONE NUMBERS

Citizens Advice 08444 111 444
District Nurses 01992 474678
NHS Hertfordshire (previously East & North Herts PCT) 01707 390855
Hertford County Hospital 01438 314333
Herts Out-of-Hours Service (HOOHS) 03000 333 333
Lister Hospital 01438 314333
Midwives (QEII) Urgent 01707 390983
Midwives (QEII) Non-urgent 01707 365160
NHS Direct 0845 4647
Patient Advice & Liaison Service (PALS) 01707 369045
Police Station 01707 354000
QEII Hospital 01438 314333
MASTA travel health advice 0906 822 4100